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Shipping & Returns

Shipping Your Online Order

Shipping Carriers

We ship our items by either USPS or Fedex Ground. We require a street address or rural route number as Fedex does not deliver to P.O. Boxes. In some cases, your order may arrive in more than one shipment. Please allow a day or two before contacting customer service as your order may have been separated during shipment.

Standard Delivery

Enjoy $5.50 Flat Rate Shipping on any standard delivery order! Unless an expedited service is requested, your order should arrive 5-8 business days after processing. Please allow 24-48 hours for order processing.

2-3 Day Express Delivery

We offer 2 or 3-Day Express delivery for an additional fee. Please note that that this does not include processing time. Orders usually ship within 24-48 hours. If you need an order shipped the same day, please contact us as at 1-803-256-9667 as we may be able to meet your needs. Some heavy and bulky items may not qualify for this service.

Overnight Delivery

If you need an item shipped overnight please call for price quote. Please note that shipping method does not include processing time. If you need an order shipped the same day please contact us as at 1-803-256-9667 as we may be able to meet your needs. Orders usually ship within 24-48 hours. Some heavy and bulky items may not qualify for this service.

Backorders

Every so often customer demand exceeds our supply. If an item is temporarily out of stock, we will notify you promptly to let you know the expected date of delivery. If you do not want to wait until the estimated time of arrival, you may cancel your order.

Delivery of Special Orders and Custom Orders

At Cottage Style Living we do our best to give accurate lead times for each manufacturer however specific delivery dates cannot be guaranteed. Your inquiries as the estimated delivery time approach are welcome. We can follow up to give you a more specific idea of your ship date. If freight delivery is necessary, the shipping company will also contact you to set up delivery arrangements. For your convenience you may choose either Curbside Delivery or White Glove Service for delivery of your oversize or heavy items. Standard Curbside Delivery includes delivery of goods to your properties edge or curb. White glove service includes in home delivery, unpacking and removal of packaging. Upon delivery, please take time to inspect your items carefully for any damage that may have occurred in transit. If damage or discrepancy is identified, you must refuse delivery and contact us immediately for repair or replacement. Please note that custom order items are non refundable.

Returns and Exchanges

We will gladly accept unused merchandise returned in original packaging for exchange or credit card refund with the exception of custom order items (please see below). All returns must be pre-approved to obtain a return authorization number please call1-803-256-9667 or email us at info@cottagestyleliving.com Please have your order number and let us know the reason for the return or exchange. All returns must be authorized within 30 days of purchase to quality for a refund. Please do not return items to our Columbia address without prior return authorization, as some returns may have to be returned directly to our supplier. Please note that items shipped back to us without a return authorization number will not be accepted and will be returned to you. Shipping and gift-wrapping fees are non-refundable. The only exception to this policy is if the wrong item was sent or the item is defective, in which case it will be replaced with no additional shipping fees. Once you have received your return authorization please carefully repackage items in the original condition and manufacturer packaging to receive full merchandise credit. Items returned in less than perfect condition may be assessed an additional fee. Once the item is received, it will be inspected and upon approval a credit will be issued to your original form of payment less the original shipping charges. Please note that actual shipping charges will be deducted from your refund. Please allow 2 -3 weeks for this credit to appear on your card statement.

Custom Orders

Because these items are made to order, custom pieces are not returnable or refundable. Custom orders are indicated in the product description and include items that require you to select a finish or fabric choice or are made to your own unique specifications. Custom orders also include personalized or monogrammed items. If you are at all uncertain whether the item(s) you are ordering are considered a custom, please contact us at 1-803-256-9667 to verify. You have up to three business days from the date the order was placed to cancel and have the amount refunded to your credit card. After three days custom orders are non-refundable.

Special Orders

Many vendors offer such a broad variety of products that we are not able to carry them all. If you see a product that is not currently listed in our store, we are happy to place a special order for you. Please call us at 1-888-844-0404 or email us at info@cottagestyleliving.com with the product information and we will confirm availability and pricing.

Supplier inquiries

For further information on any of our supplier, please contact us at 1-803-256-9667 or email us at info@cottagestyleliving.com
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